Return and Exchange Policy
Returns
At false, we stand by the quality and intention behind every piece. While we do not offer returns or refunds, we understand the need for flexibility.
Exchanges
Exchange Process:
- Exchange requests must be initiated within 7 days of delivery.
- Items must be unworn, unused, and returned in their original packaging, with all tags intact.
- Exchange is subject to product availability at the time of request.
We appreciate your understanding and support of our commitment to thoughtful, intentional fashion.
Defective or Incorrect Items:
Report Issues: If you receive a defective or incorrect item, contact us within 7 days of receipt. We will arrange a exchange at no extra cost.
How to Exchange:
Contact Us:
Email connect@befalse.com or call +918882388880 to initiate a return or exchange.
Provide your order number and details of the items.
Return Shipping: Use the provided return shipping label to send back your items. For exchanges, place a new order once the return is processed.
Packaging: Ensure all returned items are in their original packaging with all tags attached.
Contact Information:
For assistance with returns or exchanges, please contact our customer service team:
Email: connect@befalse.com
Phone: +918809230555
Business Hours: Monday to Friday, 9 AM - 5 PM EST
Note: Policies are subject to change. Please refer to our website for the latest information and updates.
