Return and Exchange Policy
Returns
Eligibility:
Return Window: You can return items within 7day from the date of delivery.
Condition: Items must be unworn, unwashed, and in their original condition, including all tags and packaging.
Non-Returnable Items: Final sale items, gift cards, and items marked as non-returnable are not eligible for return.
Return Process:
Request a Return: Contact our customer service team at [customer service email/phone number] with your order number and reason for the return.
Return Authorization: We will provide a Return Authorization (RA) number and instructions for returning your item.
Prepare Your Return: Pack the item(s) securely in the original packaging, include the RA number, and affix the return shipping label (if provided).
Ship the Item: Drop off the package at the nearest [carrier, e.g., USPS, UPS] location or schedule a pickup.
Refunds:
Processing Time: Once we receive and inspect your return, please allow [7 business days] for your refund to be processed.
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
Exchange Process:
No Direct Exchanges: We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the item you wish to receive.
Return and Reorder: Follow the standard return process for the original item. Once your return is processed, place a new order for the replacement item.
Defective or Incorrect Items:
Report Issues: If you receive a defective or incorrect item, contact us within [7 days] of receipt. We will arrange for a replacement or refund at no extra cost.
Return Instructions: We will provide a return shipping label and instructions to return defective or incorrect items.
How to Return or Exchange:
Contact Us:
Email connect@befalse.com or call +917217761042 to initiate a return or exchange.
Provide your order number and details of the items.
Return Shipping: Use the provided return shipping label to send back your items. For exchanges, place a new order once the return is processed.
Packaging: Ensure all returned items are in their original packaging with all tags attached.
Contact Information:
For assistance with returns or exchanges, please contact our customer service team:
Email: connect@befalse.com
Phone: +917217761042
Business Hours: Monday to Friday, 9 AM - 5 PM EST
Note: Policies are subject to change. Please refer to our website for the latest information and updates.